Contact Us
Get technical support and answers to your questions
Welcome to contact the TinyShip team! We are committed to providing users with high-quality technical support and services. Whether you're considering purchasing our products or encountering issues during use, we're always ready to help.
📧 Email Support
Pre-sales Consultation & Suggestions
If you have any questions about TinyShip products or want to learn more about our solutions, please feel free to send an email to:
Our team will respond to your questions within 24 hours, providing you with detailed product information and professional advice.
Suitable for:
- Product feature inquiries
- Pricing and licensing questions
- Technical feasibility assessment
- Customization requirements discussion
- Partnership inquiries
- Suggestions and feedback
🔧 Technical Support
Exclusive Support for Purchased Users
As a TinyShip user, you will enjoy more convenient and professional technical support services:
1. Email Technical Support
- Email: hey@gettinyship.dev
- Response Time: Reply within 24 hours
- Support Scope: All technical issues, usage guidance, troubleshooting
2. GitHub Private Organization Support ⭐
After purchasing the product, you will receive an invitation to join our private GitHub organization and enjoy the following exclusive services:
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🎫 Issue Tracking System
- Submit technical questions through GitHub Issues
- Complete issue tracking and resolution process
- Team-collaborative problem solving
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📚 Private Code Repository Access
- Get the latest code updates
- View detailed code examples and documentation
- Participate in product improvement discussions
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⚡ Fast Response
- Reply to technical questions within 24 hours
- Priority support service
- Direct communication with the development team
🌟 About TinyShip
TinyShip is a full-stack SaaS starter aimed at global buyers on gettinyship.dev. China login and payment providers are optional.
- 🏗️ Three apps: Next.js (React), Nuxt (Vue), and TanStack Start
- 🔐 Authentication: Better Auth, with Google and GitHub as the default social logins
- 💳 Payments and storage: Stripe and related global providers; Cloudflare R2 or S3 for files
- 🎨 UI: shadcn/ui and Magic UI
- 🤖 AI: Vercel AI SDK
- 📱 Email and SMS: transactional email, plus Twilio (Aliyun SMS is China-only)
🚀 Best Ways to Get Help
- 📖 Check Documentation: Start with the user guide in this site
- 🔍 Search Known Issues: Search for similar issues in GitHub Issues
- 📧 Send Email: Describe specific problems with error information and environment details
- 🎫 Submit Issue: (Purchased users) Create detailed problem reports in GitHub
💡 Tips for Asking Questions
To solve your problems faster, please provide the following when contacting us:
- Environment Information: Operating system, Node.js version, browser version
- Problem Description: Specific error messages and reproduction steps
- Related Code: Code snippets or configurations related to the problem
- Expected Results: The effect you hope to achieve
We look forward to providing you with the highest quality service and support! 🎉